April 25, 1999

Ms. Faith Carr
Property Management Specialists
Sterling, Virginia 20167

Dear Faith,

What a difference since you started handling my rental property. The previous agent always sent me my rental checks very late, never replied to my phone calls, and made repairs that I would have never okeyed. Since you took over I have had nothing but complete cooperation and timely answers to all of my questions.

If anyone would ask me for a referral to an excellent property manager, I dould certainly recommend you. Thanks for such a very efficient service and good luck on your future business. You can believe, if I were not now selling my property, you would continue to manage it for me.

Sincerely,

Jane R. Wren-Brown